PRIVACY POLICY
SONG CAKE PRIVACY POLICY
This policy was last updated on 1 JUL Y 2026
Please read this privacy policy if you use the SONG CAKE website in any location
other than the USA, France, Italy, Spain, Portugal, Germany or Australia, which all have
their own privacy policies that you can find here.
As well as users of the SONG CAKE Platform, this privacy policy also applies to any
other individuals whose data we may process, except for our employees, candidates,
event partners and/or artists. If you are under these data subjects’ categories, please
check out the relevant privacy policy for you, which you can find here.
This privacy policy explains how SONG CAKE ENTERTAINMENT LTD uses your
personal information to provide the SONGCAKE. Occasionally, we might need to
update this policy, and will let you know of any updates in the Help Centre on the SONG
CAKE website. If we make any changes to the way we use your personal information,
we will let you know by posting a notice on theSONG CAKE website or sending you an
email at the email address provided at the time you registered.
1. ABOUT US
1.1 SONG CAKE is the trading name of SONGCAKE ENTERTAINMENT LIMITED,
Clarence St Chambers, 32 Clarence Street, Southend on Sea, Essex, SS11BD, United
Kingdom.
1.2. We are a creator of content for use on tv and radio and we sell tickets to our live
show recordings, via ticketing partners such as DICE..
2. OVERVIEW
2.1. For the purpose of the EU General Data Protection Regulation (the “GDPR”) (and
any other applicable UK laws, such as the UK GDPR), SONG CAKE is the “Data
Controller” when you are on any of our platforms
2.2. SONG CAKE and its ticketing Partners are not joint controllers, except in certain
situations in which the data is controlled jointly (for example with regards to
pixels/cookies on third party websites). DICE is an agent, and the SONG CAKE are
data controllers, and they also own your data.2.3. This privacy policy explains how we use your personal information and other data
we collect when you use the SONG CAKE Platform.
3. THE BASIS FOR THE PROCESSING OF YOUR DATA
3.1. SONG CAKE processes your data to allow you to use, and us to deliver our
services to you. These services are governed by our Purchase Terms and Terms of
Use.
3.2. Some of your data will be processed based on SONG CAKE’s, Ticketing Partner's
or other third parties' legitimate interests, including photographs, and audio and video
recordings of events, to allow us to successfully provide the event experience set up for
you on the SONG CAKE Platform. Legitimate interest is also our lawful basis for
processing in-app analytics data (except where your consent is required) so we can
enhance and monitor app performance, account activity, or website logs etc, and
prevent fraudulent or other malicious activities, and produce website visitor logs for
cybersecurity and/or error tracking purposes. Legitimate interest is also our lawful basis
for profiling. We also rely on our legitimate interest to collect your date of birth, so we
can make sure you are allowed to purchase tickets, since some events will require you
to be at least 18, and to share some aggregated information with Ticketing Partners for
their own internal statistical and sales control purposes. We may also rely on legitimate
interest to share with our Ticketing Partners any personal information required for public
health reasons as per any legal obligation to which our Ticketing Partners are subject,
postal addresses for internal research purposes to help them understand their audience
better and in some circumstances, to share limited data with third parties based on their
legitimate interest, for example, where a ticket is re-sold to a third-party user on an
alternative platform. Legitimate interest is also our lawful basis for sending you any
post-event reviews or surveys to complete after you have attended an event, or after
you have contacted our Fan Support team, to help make SONG CAKE even better.
Where we are processing any personal data based on legitimate interest, we have
conducted a Legitimate Interest Assessment to ensure that the individual’s interests do
not override those legitimate interests and, where possible, if the processing involves
any sharing of your personal data with our Ticketing Partners or any third-party, the data
may be pseudonymised. We may also rely on legitimate interest for customer support
ticket analysis for the purposes of ensuring the quality of our support services and to
automate the work and enhance efficiency of our support team, through AI-powered
features.
3.3. We will ask for your consent if we need to share your data with third parties for any
reason not mentioned in this privacy policy which isn’t absolutely necessary for you to
be able to use SONG CAKE. We will also ask for your consent in some other cases, for
example in order to use your location to sync your music library or to send you
notifications, and to access your phone contact list under the ‘Limited Right to Transfer
Tickets’ feature (see Clause 10 of our Purchase Terms), as well as for market research,or any other survey which doesn’t fall under post-event reviews, but of course you will
have a right to say no.
3.4. We may ask for your consent in other cases where we process your data. Y ou can
revoke your consent at any time by contacting us at help@songcake.net Please note
that the withdrawal of consent will not affect the lawfulness of processing based on
consent before the withdrawal.
3.5 We will rely on your explicit consent for processing special categories of personal
data when required for assigning Accessibility and PA tickets. We need this data in order
to fulfil your request, otherwise you can opt for standard tickets
4. COLLECTED INFORMATION
4.1. To help us manage your registration and ticket sales, we will process and store all
personal information you give when you register on the SONG CAKE Platform, and any
personal information which is generated when you navigate and use the SONG CAKE
Platform. We also use this information to analyse trends in your behaviour as this helps
us to determine your preferences, habits, tastes, geographic location and favourite
artists and events, which will maximise your use and enjoyment of the SONG CAKE
Platform; this is the Discovery feature.
4.2. The types of personal information we collect may include:
1. Contact details – including your name, gender, email address, phone number,
ID, postal address, and date of birth. Y ou will also have the option to add these
details for each ticket holder of a ticket purchased via the Ticketing Platform
(“Additional User Data”), giving SONG CAKE or our Ticket Partner the ability to
contact each ticket holder after an event has occurred if it is required for public
health reasons. This is a safety precaution in case the organiser needs to contact
attendees. SONG CAKE will store this information up to 30 days after the event.
Please note that the Ticketing partner or venue may have defined a different
retention period, so please contact them or check their privacy policy for more
information.
2. Payment card and billing details – when you buy tickets or merchandise via
the SONG CAKE Platform, we will need your payment and billing information
(such as your address and postcode) so we can handle the processing and
despatch of ticket orders;
3. Location data – we may collect your IP address, and if you allow us to connect
to your device’s geolocation functionality, we may collect your GPS data. We will
use the location data to improve personalised recommendations on our Ticketing
Partner's Platforms on what events are taking place near you.
4. Your image or recordings – we might get photographs, audio or video
recordings of events listed on the SONG CAKE Platform to broadcast with live oras recordings and edited content. We may reproduce and/or publish your image,
or share this with all our Broadcasting Partners & platforms to reproduce and/or
publish (as part of a general photograph of video of an event) on the SONG
CAKE Platform and all other broadcast channels and platforms, apps and hosting
services,in other promotional materials, social networking channels and other
materials related to the SONG CAKE.
5. Your preferences – we may collect information about your purchase history,
events you have viewed, attended or enquired about, any events you have joined
a waiting list for, shared or invited people to attend and any feedback you may
give or reviews you may submit;
6. Music library (e.g. Spotify or Apple Music) – if you allow us to connect to your
music library, we may collect and hold information on your musical interests so
we can improve the personalised recommendations through our Ticketing partner
Platforms and invite you to artists special experiences;
7. Your interactions with us – for example if you send us information via email,
survey, social media, customer service communications or other methods, this
may be stored on our systems; and
8. Technical information – when you use the SONG CAKE website or store, we
automatically receive and record information on our server logs from your
browser or mobile platform, including the location, IP address, strictly necessary
cookie information and details about the page you requested. We also collect
information regarding your use of the SONG CAKE Platform, mobile device
information and browser information.
9. Feedback - when conducting a survey, we may collect your views, opinions and
suggestions.
10. Accessibility Data - Where required to manage Accessibility Seating or PA
tickets at your request, we may need to collect some evidence in order for us or
our Event Partners, Ticketing Partners or Venue Partners to be able to assign
them: front page of DLA/PIP/Attendance Allowance letter, Certificate of Vision
Impairment, Recognised Assistance Dog ID card, CredAbility Access Card, Blue
Badge, Doctors/medical and any other further information that may be necessary
on your personal needs, such as wheelchair access.
5. COOKIES
5.1. Our website and our app use cookies to distinguish you from other users of our
website and our app. This helps us to provide you with a good experience when you
browse our website and when you use our app and allows us to improve our site. A
cookie is a small file of letters and numbers that we store on your browser or the hard
drive of your device (if you agree). Cookies contain information that is transferred to your
device hard drive.
5.2. We use the following cookies on our website and/or our app:1. Strictly necessary cookies. These are cookies that we require to operate our
website and app. They include, for example, cookies that enable you to log into secure
areas of our website and app, use a shopping cart or make use of e-billing services. We
also include among these cookies a combination of Google Analytics and proprietary
tracking cookies that allow us to attribute purchases to partners, which is necessary for
us to be able to fulfil our obligations under these agreements as our business model
relies on it. This data is intended for internal use only and short expiry periods are set.
Y ou can contact us for further information.
2. Analytical/performance cookies. These allow us to recognise and count the
number of visitors and to see how visitors move around our website and app when they
are using it. This helps us to improve the way our website and app works, for example,
by ensuring that users are finding what they are looking for easily.
3. Preference Cookies. These cookies help us to customise and improve your
experience. They are used to recognise important information about your preferences
so we can personalise our content for you. Although they are not vital for our website to
run, without them, certain functions of our website may not be available.
4. Targeting cookies. These cookies record your visit to our website, the pages you
have visited and the links you have followed. We will use this information to make our
website and the advertising displayed on it more relevant to your interests. We may also
share this information with third parties for this purpose. Where this information is used
for any marketing purposes, we will ask for your consent first.
As a result of using Google, Meta and TikTok products, your information may be shared
with the following third parties:
●
Google. For information about how they may use your data, please see How
Google uses information from sites or apps that use our services – Privacy &
Terms – Google
●
Meta. For information about how they may use your data, please see
https://www.facebook.com/privacy/dialog/how-meta-uses-my-info/
●
TikTok. For information about how they may use your data, please see Privacy
Center - Ads and Y our Data | TikTok
5. Marketing cookies. These are cookies that are used to target advertising to a user
(behaviour targeting), including Facebook Conversion API through which data will be
shared with us and/or our Partners for marketing purposes, as well as being shared with
Facebook/Meta.
5.3. When you use our website for the first time you are given the opportunity to accept
or decline cookies which are not strictly necessary. By using the tick boxes on the
cookie banner, you are consenting to or declining our use of cookies by category as set
out in this policy. Y ou can also change your cookie consents at any time by accessing
the cookie banner. Y ou can set up your preferences the first time you visit our website
and at any time through our cookie banner.5.4 Please note that when you access or use our services through third-party websites,
such as our Ticketing and Venue Partners' websites, we may share some information
with them when you perform certain actions in the purchase flow. We will not use any
cookies or pixels for these purposes. These third parties or Event Partners will only be
able to use this data for marketing purposes if you provide your consent on their
website. We may not be able to erase your data in new sessions if there is no way for us
to identify you.
5.5 Y ou can delete all cookies that are already on your device by clearing the browsing
history of your browser. This will remove all cookies from all websites you have visited.
Browsers also allow you to control access to cookies. Y ou can find below the links
providing information about how you can do this for the major browsers:
Microsoft
Edge:
https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-pri
vacy
Internet
Explorer:
https://support.microsoft.com/en-gb/help/17442/windows-internet-explo
rer-delete-manage-cookies
Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB
Firefox: https://support.mozilla.org/en-US/kb/delete-browsing-search-download-
history-firefox
Safari: https://support.apple.com/es-es/guide/safari/manage-cookies-and-web
site-data-sfri11471/mac
5.6 Our use of cookies is proportionate in relation to our intended outcome and limited
to what is necessary to achieve our purpose.
1. Session cookies. These cookies allow us to recognise and link the actions of a
user during a browsing session. They are temporary and expire at the end of a
browser session, normally when you exit the browser.
2. Persistent cookies. This category encompasses all cookies that are stored on a
user’s device in-between sessions. All persistent cookies have an expiration date
written into their code, but their duration can vary for each category or specific
cookie. The persistent cookies we use normally expire after six months.
6. USE OF YOUR PERSONAL INFORMATION
6.1. As well as the purposes described above at Clause 4.1, we use your personal
information to:1. run the SONG CAKE platforms or any other purposes required in order to allow
us to provide the SONG CAKE Platforms to you;
2. communicate with you via email, SMS, in-App notifications and push notifications
about your purchases on the SONG CAKE Platforms, including tickets (and the
events they relate to) and any other non-ticket items;
3. fulfil your orders for tickets and other non-ticket items purchased via SONG
CAKE Platforms;
4. provide better content, services, marketing, and support to you. For example, we
may need to use your information to administer your account or provide you with
information in connection with any purchases or events you have expressed an
interest in;
5. run and provide any competitions available to you via the SONG CAKE website
and communicate with you about those competitions. If entering into a
competition, please read the terms and conditions relating to that competition as
these may include specific terms regarding your personal data; and
6. to profile individual and demographic trends of events you attend or interest you
show in certain events and artists. This helps us to provide recommendations of
similar things you might like or find interesting. We do this by making
assumptions based on an analysis of the information we hold, including the
events you have viewed, waiting lists you have joined, and tickets you have
purchased. For example, if you purchased tickets to an event, we might show you
more events of this specific genre or type, or events by similar artists. In a similar
way, we may share your email address and other data such as your country or
your age with social media providers and search engines to show you and other
audiences more relevant ads on social media platforms that you are member of
and search engines you use.
6.2. We also use information that we collect about you to for operational purposes,
including:
1. to provide customer service, including to respond to your enquiries and answer
any of your requests for information, which may involve the use of AI-powered
features to streamline and optimise the process;
2. carry out verification checks, including to verify your identity when collecting
tickets at a venue, to check that you meet any minimum age requirements, or to
check that any restrictions on the reselling of tickets have been complied with;
3. to send you important information regarding our services, or other technical
notices, updates, security alerts, and support and administrative messages; and
4. as we believe to be necessary or appropriate under any applicable law, to
enforce our rights or to respond to requests from law enforcement and any other
government authorities.6.3. As explained in Clause 3, we use your personal data on the following legal bases:
1. your consent and your explicit consent where applicable;
2. as necessary to perform a contract that you have entered;
3. in our (or an Ticketing of Venue Partner’s or other third parties) legitimate
interests, including to improve the performance of the SONG CAKE Platform and
in order to enhance your experience.
4. to comply with a legal obligation.
6.4. Where we rely on your consent to process your personal data (e.g marketing), you
can withdraw your consent at any time by emailing us at help@songcake.net or in any
other way explained in this privacy policy. If you withdraw your consent, this will not
affect the lawfulness of any processing which took place before the withdrawal. When it
comes to Accessibility and PA tickets, please note that your explicit consent is
necessary for us or our Event Partners to be able to manage and fulfil your request.
Where this consent is not provided or provided and withdrawn later on, you may opt for
standard tickets.
7. MARKETING
7.1. We may send you marketing communications via email and push notifications. On
registration, we will ask you if you consent to (1) receiving updates about competitions,
prizes and what is going on at SONG CAKE, which can include updates about events,
artists, new features, merchandise, offers and more; and (2) taking part in surveys, fan
tests and more. Y ou can choose to opt in to marketing communications and push
notifications when registering on the SONG CAKE Platform. If you change your mind
about receiving any marketing emails from us, you can edit your preferences in the
communication controls centre in App (called ‘Messages’) or unsubscribe from emails
by following the unsubscribe directions provided in the footer of each one. If you do not
want to receive push notifications from us, you can opt out by changing your
preferences in the ‘Messages’ control centre in the App or change the appropriate
settings directly on your mobile device. To access the communication controls centre
(‘Messages’) you must have the App version 3.17.0 or above.
7.2. Where you opt out of receiving these marketing communications, we may still
process your personal data for other required purposes, as explained in Clauses 5 and
6 above.
7.3. On registration, we will also ask you if you consent to receive marketing messages
from our Ticketing or Venue Partners and other third parties involved in providing an
event you have purchased ticket(s) to. If you opt in to such marketing messages, we willpass your details, such as email address, city or full residence, full name and date of
birth to the relevant Event Partner or third party so that they can contact you for this
purpose. If you change your mind and do not want to receive such marketing messages,
you can opt out by contacting that third party directly or by unsubscribing using any
available ‘unsubscribe’ link or similar in that third party’s emails to you. Alternatively, to
opt out of marketing messages from all third parties, you could edit your preferences in
the communication controls centre in the App (called ‘Messages’). We will notify the
relevant third parties of your change in preferences, normally within 7 business days.
Note that it may take longer for each third party to action your request.
7.4. On registration, we will also ask you if you consent to take part in surveys, fan tests
and more.
8. DISCLOSURE OF YOUR INFORMATION
8.1. We will not rent or sell your personal information to anyone without your explicit
consent, but, so we can perform our part of our contract with you based on our Terms
and Conditions and our legitimate interests, we may share your personal information in
the ways described below. In some cases, these parties act as independent controllers,
and their own separate privacy policies may apply to the processing of your personal
data.
1. Agents and suppliers – We employ other companies/individuals to perform
functions on our behalf, for example our payment processing suppliers and data
analytics services providers and ticketing and broadcast Partners. We do not
share your personal information with our agents or suppliers except as is
necessary to enable them to provide us with a service.
We may disclose your personal data to the following categories of third-party recipients:
Recipient category Explanation
Hosting We may share your personal data with cloud
storage providers.
Analytic tools We may share your personal data with
analytics and search engine service providers.
Administration and
support tools
We may share your personal data with support
software providers.Emailing We may share your personal data with emailing
service providers.
CRM We may share your personal data with CRM
providers.
Payment processing We may share your personal data with online
payment processing providers. When we use
Stripe for these purposes, Stripe will in most
cases act as our processor, for example when
facilitating payment transactions on our behalf.
However, under some circumstances, Stripe
may also act as a controller, for example when
monitoring, preventing and detecting fraudulent
payment transactions or when improving their
products and services. For full information
about how Stripe processes your personal
data, please access their Privacy Policy at
Messaging and
collaboration tools
We may share your personal data with
messaging and collaboration software
providers.
Online survey tools We may share your personal data with online
survey tool service providers.
2. Third Parties – We may integrate with other third party products and services such
as Spotify or other ticketing providers to enable certain features of the SONG CAKE
Platform or enable access to the tickets via another provider. We do not share yourpersonal information with them except as is necessary in order to allow them to perform
the features requiring their integration.
3. Competition partners – When offering competitions or other prize draws, via the
SONG CAKE Platform, we may process your personal data in order to manage your
entry and contact you if you are a winner. We may share your name and country of
residence with anyone who asks for the winner's details, and we may use your name
and image in publicity materials as we see fit. We may share your personal information
with our competition partner to allow them to administer the competition (e.g. arranging
for the prize to be provided to the winner).
4. Tickets Partners – We are an event organiser and ticket seller, so we sell you tickets
to events either directly from our SONG CAKE platform or via our Ticketing Partner for
that event. Because of this, under some circumstances, we need to share your personal
details with these Ticketing Partners as well as with other parties involved in the
provision of the event (such as the venue). These include:
○
First name, last name, email address, phone number, ticket type and time
of purchase for operational purposes so Event Partners can provide you
with relevant information about the event including last minute changes
and/or cancellations, or for the purposes of ticket validation when you
enter a venue, on the basis of contract;
○
Location information, postal address, age and ticket purchase history for
audience analysis, sales control and aggregated statistics on the basis of
legitimate interest;
○
Any personal information required for public health reasons as per any
legal obligation to which our Ticketing Partners are subject on the basis of
third-party’s legitimate interest;
○
Any other information which we may need to share to comply with a legal
requirement;
○
Hashed email address and phone number, action name (e.g.
‘purchase’
,
‘initiate checkout’ or ‘page view’), and the Ticketing Partner ie. DICE event
ID for the purposes of marketing cookies (see clause 5.1.5 for more
information).
○
Marketing opt-in data including full name, email address, ticket type and
opt in date and time where you have opted-in the receive third party
marketing when signing up with SONG CAKE or our Ticketing or Venue or
Broadcast Partners.
○
Name, user ID, ticket type purchased, need for companion, accessibility
needs and carer name where necessary to manage Accessibility and PA
tickets.
○
Order information when access to a third-party event-specific app or
website is required to access the tickets, where applicable as indicated
before and after purchase.We are not responsible or liable for the actions of any third parties. Should you wish to
complain about the use of your personal information by any third party, then you should
contact them directly.
5. Artists - If you follow an artist using our Ticketing Partner’s App, we may also share
your information with them. We are not responsible or liable for the actions of any third
parties, and if you wish to complain about the use of your personal information by any
third party then you should contact them directly.
6. Venues - If you follow a venue using ourTicketing Partner’s or Venue App, we may
also share your information with them. We are not responsible or liable for the actions of
any third parties, and if you wish to complain about the use of your personal information
by any third party then you should contact them directly.
7. Cookie Providers - where third-party cookies or similar technologies are used, we
may share your data with the relevant cookie provider if you have consented to the
cookie being set. Please see clause 5 for further information.
8. Other reasons – We may also share your personal information with a purchaser or
potential purchaser of our business and in some circumstances, we may have to
disclose your personal information by law, either because a court or the police or other
law enforcement agency has asked us for it, to enforce our legal rights, or to prevent
fraud or ticket-touting for example.
8.2. We may also provide our partners with anonymous information about how users,
collectively, use the App and website so that they can understand how often people use
their services, the App and the website.
9. INFORMATION ABOUT OTHER INDIVIDUALS
9.1. If you give us information (including personal information) on behalf of someone
else, you confirm that the other person has given you permission to act on their behalf
and has agreed that you can:
1. provide their personal information to us;
2. receive on their behalf any data protection notices; and
3. give consent to the transfer of their personal data abroad.
9.2. We will need to see proof of this consent, so will ask you to provide SONG CAKE
with the written authorisation from them or the document which demonstrates power to
represent them. If these documents are not available, we will be able to accept any
appropriate alternatives.9.3. Where personal data has not been obtained from a data subject, this privacy policy
explains how their data is processed.
10. SECURITY AND INTERNATIONAL TRANSFERS OF DATA
10.1. We are committed to ensuring that your information will be treated confidentially
and securely, and we have put in place appropriate measures to ensure the security of
your personal data.
10.2. The personal data that we collect from you may be transferred to, and stored at,
destinations outside the European Economic Area (EEA) where the laws on processing
personal data may be less stringent than in your country. It may also be processed by
staff operating outside the EEA who work for us or for one of our agents or suppliers.
10.3. Presently, personal data collected from you is stored in data centres as well as
cloud networks which are located or hosted in Ireland.
10.4. When your personal data is transferred to parties located outside of the EEA we
will assess and take appropriate measures to ensure these third parties provide
adequate security of such personal data and respect your rights to privacy. These
safeguards are intended to ensure a similar degree of protection to your data wherever
it may be transferred and may include:
1. only transferring your personal data to countries which have been deemed to
provide an adequate level of protection for personal data by the European
Commission; or
2. entering into specific contractual terms which have been approved by the
European Commission and which give personal data the same protection as
within the EEA (for example, if transferring your data to the USA).
11. DATA RETENTION
11.1. We may hold on to your personal data for as long as we need to for the purposes
for which it is processed or as is otherwise required by applicable law. If you terminate
your account on the App and/or website, stop using the SONG CAKE Platform, or our
agreement with you under the Terms of Use is terminated, we will delete your
information as it is no longer relevant, but we might need to continue to process your
personal data as required under applicable law, in order to establish, exercise or defend
legal claims where relevant.
11.2. We calculate the appropriate retention period for your data by considering the
nature and sensitivity of the data, the purposes for which we are processing the data,and any applicable statutory retention periods. Using these criteria, we regularly review
the personal data which we hold and the purposes for which it is held and processed.
Once processing has been completed, we may securely delete or anonymise your
personal data.
11.3. We may delete your account or specific information before deactivating your
account if we believe it may no longer be relevant. Purchase history may be deleted
after 6 years.
11.4 Retention in cases of fraud or breach of terms. Notwithstanding the provisions
above, if your account is terminated or blocked by us because you have committed fraud
or a material breach of our Purchase Terms (for example, by commercially reselling
tickets in violation of our terms), we have a legitimate interest in retaining a limited
amount of your personal data for a longer period. This is necessary to protect SONG
CAKE, our partners and other fans from future harm, to enforce our terms and for the
establishment, exercise or defence of legal claims. In these circumstances, we will retain
the minimum data necessary to identify you and prevent you from creating a new
account to repeat the misconduct. Due to the necessity of this processing, we may be
unable to comply with a request to erase this specific data during the time needed for
the stated purposes.
12. YOUR RIGHTS
Under the GDPR and any equivalent rules in the UK, you are entitled to certain rights
relating to our handling of your personal data, as described below.
12.1. Y ou can request details of the personal information that we hold about you under
data protection laws. If you would like a copy of the information held about you please
write to us at help@songcake.net
12.2. If you think any information we have about you is incorrect or incomplete, please
write to us at help@songcake.ne as soon as possible. We will correct or update any
information as soon as we can.
12.3. Y ou have the right to erasure of your data, as well as a right to deactivate your
account (in which case only your user ID and ticket history will be retained for our
records). We are not required to delete any information needed to establish, exercise or
defend against legal claims, or that we need to retain in order to comply with the law.
12.4. Y ou have the right of restriction of processing, where your data is wrongfully
processed but should not be erased for a reason listed in Article 18 (1) of the GDPR.12.5. Until a download option has been developed based on universally recognised
standards, you may exercise your right of data portability by obtaining your data. Y ou
can do this by writing to us at help@songcake.net
If you would like to exercise these rights, please write to us at help@songcake.net.
13. CONTACT AND COMPLAINTS
If you have any complaints about how we handle your personal information, please
contact us at help@songcake.net If we are unable to resolve your complaint and you
wish to take your complaint further, you can do so by contacting the UK Information
Commissioner’s Office.
14. DATA PROTECTION OFFICER CONTACT DETAILS
SONG CAKE has appointed a data protection officer for you to contact if you have any
questions or concerns about SONG CAKE’s personal data policies or practices. SONG
CAKE’s data protection officer’s name and contact information are as follows:
Jason Perry
Song Cake Entertainment Limited
Clarence St Chambers
Clarence St
Southend on Sea
SS12BU
UK
Contact email: jason@songcake.net